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Frequently Asked Questions

To help new customers get started with our service, we have compiled a list of FAQs that will help explain the basics, how to setup account registration and how to configure advanced features. You can either select from the category list or use the search field below to find an answer to your question.

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FAQs VoIP Phones

Why aren't Short Codes working on my Grandstream Phone?

Why aren't Short Codes working on my Grandstream Phone?

Most Grandstream phones are pre configured with their own short codes enabled already. This conflicts with the shortcodes set through your Dashboard, and can cause them to fail!

If you are using the GXP 21XX series phones:

You will need to disable Local Call Features in your phone’s Web User Interface, accessed by typing it’s IP address in to your browser. The default Username/Password is admin/admin.

Visit Accounts, Account 1, Feature Codes, and disable Local Call Features.

Once logged in, you’ll need to head to Accounts > Account 1 > Feature Codes > Click ‘No’ on Enable Local Call Features.

If you are using the GXP 16XX series phones:

You will need to disable Local Call Features in your phone’s Web User Interface, accessed by typing it’s IP address in to your browser. The default Username/Password is admin/admin.

Visit Accounts, Account 1, Call Settings, and disable Local Call Features

Once logged in, you’ll need to go to Accounts > Account 1 > Call Settings, and click ‘No’ on Enable Local Call Features.

Don’t forget to Save and Apply changes!

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